AI Pulse

Forethought

Updated 12/4/2024

Forethought is an AI-powered customer support automation platform that slashes ticket volume by up to 60% through intelligent self-service and agent assistance, empowering teams to deliver faster, more personalized support at scale. With advanced natural language processing and intelligent workflow orchestration, Forethought automates repetitive tasks, routes inquiries to the right experts, and provides agents with real-time recommendations to resolve issues quickly.

Forethought screenshot

Our Review of Forethought

Streamline Your Customer Support with Forethought

Forethought is the AI-powered customer support automation platform that empowers your team to deliver exceptional service at scale. By automating repetitive tasks and leveraging advanced language understanding, Forethought helps you cut ticket volume by 60% or more while improving resolution rates and lowering costs.

Intelligent Automation for Effortless Support

Forethought's advanced AI Agent handles routine inquiries with natural, human-like conversations, freeing your agents to focus on complex and nuanced customer interactions. The platform reduces First Response Time by an average of 40%, ensuring your customers get the answers they need quickly.

Tailored Solutions for Every Need

Forethought offers scalable and customizable AI solutions for chat and email conversations. Its powerful intent detection capabilities accurately understand customer needs, while the integrated knowledge base efficiently resolves repetitive tickets. The platform can even generate Autoflows automatically by specifying desired inquiry outcomes in natural language.

Unparalleled Insight and Efficiency

Forethought leverages Large Language Models (LLMs) to understand customer intent and intelligently tag and route tickets to the appropriate agent. The platform also analyzes conversations based on sentiment, spam, language, or custom intents, providing your team with valuable insights to optimize support operations.

Unlock the Full Potential of Your Support Team

By automating mundane tasks and empowering your agents with advanced AI capabilities, Forethought enables your customer support team to deliver exceptional service and focus on what they do best - building strong, lasting relationships with your customers.

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